Colorful Optical Eyeglasses Frame Full Rim Prescription Eyewear UV400 Coating Spectacles Design Brand New Arrival
Free Shipping Now For Over US$49.99
Free Shipping Now For Over US$49.99
Free Shipping Now For Over US$49.99
Free Shipping Now For Over US$49.99
Order Custom Prescription Lenses
2: Choose Lenses At the Below Buttom!
Customer Reivew:
A Parent's Warning: This 'Warranty' is a Total Trap! 😠
I'm writing this review as a warning to other parents about my terrible online shopping experience. I felt I had no choice but to share this after dealing with their customer service. To put it simply, this place is the worst. I've ordered glasses with added warranty and needed a replacement due to the frame breaking and each time I've needed a lens replacement they tell me my choice of frame is out of stock and will therefore he receiving a store credit plus a small % which doesn't make sense then how do I end up with a cheaper and lighter pair than the previous? I'm so tired of dealing with this crap from glassesusa plus a 30 deductible for the replacement. If you want quality eyeglasses for your child look elsewhere they seem like a good choice but are not. They haven't got 1 order right since purchasing with them but in order to not loose my money I have to choose until they get it right all while decreasing the value of my order I started at like 189 now it's somewhere around 130 a total joke and robbery you don't even realize due to the way they credit back and their fake discount codes. After this happened yet again, I had to call them.
Customer: My son’s glasses broke, I used the warranty, and you’re telling me the frame is out of stock again? You’re just offering me a store credit that’s worth less than what I paid. This is unacceptable.
CS Rep: I am very sorry to hear about the repeated issues with your warranty replacement. I understand your frustration completely. Could you please provide me with your order number so I can investigate this for you?
Customer: The order is 54321. This happens every time. My credit value has dropped from $189 to $130, and I still have to pay a deductible. It feels like you’re robbing me.
CS Rep: Thank you. I see the order history, and I sincerely apologize. This is not the standard of service we aim for. I am going to waive the deductible and issue a full credit for the original $189 value. I can also help you find a comparable, in-stock frame right now.
Customer: A full credit is a start. But what’s to stop the next pair from being out of stock when it breaks? This whole system seems designed to fail.
CS Rep: I understand your concern. Let me process the full credit for you immediately. I will also add a note to your account for priority handling on any future warranty claims to prevent this from happening again.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.
From a Nightmare to a Dream: How One Store Restored My Faith in Online Shopping ✨
My DMs have been flooded with questions ever since I first posted a picture wearing these. It's true, the right accessory can completely elevate your confidence and entire look. For everyone asking, these are the exact Vibrant Red Prescription Glasses that have brought so much color and clarity to my days. They're more than just a stylish frame; the comfort and the crucial UV400 protection make them my daily essential. If you're ready to make a bold statement and protect your eyes in style, you have to see these for yourself. I was almost ready to give up on buying glasses online after my last experience. It was an absolute nightmare. 😤 I bought a pair for my son, and when the frame broke, their so-called "warranty" was useless. They repeatedly claimed the frame was out of stock and only offered a store credit worth less than what I paid. It felt like a total robbery, with my credit shrinking each time. The customer service was a joke. 😭
After that disaster, I was hesitant to trust another online store. 🤔 A friend, however, kept recommending Mozaer.com, saying she’d had nothing but great experiences. I decided to give it one last try, and I'm so incredibly glad I did. My experience mirrors this review I saw: "I’ve been using Mozaer.com for a couple years now I’ve purchased about 4-5 glasses in total my husband has gotten about 3 and we’ve had zero issues. Their prices are so affordable and so cute I always get so many compliments with my glasses. Will continue purchasing with Mozaer.com."
The entire process was so smooth, from the easy-to-navigate website to the fast shipping. The quality of the frames is fantastic, especially for the price. They feel sturdy and look amazing. ✨ I was so impressed that I even came back and ordered a pair of reading eye glasses for women for my mom, and she loves them too! Mozaer.com has completely restored my faith in online eyewear shopping. Highly recommend! 😃
评论
发表评论